Return and Refund Policy  

 

We want you to be 100% satisfied with your purchase. We strongly encourage customers in the DC region to pick up purchases from the studio. This ensures that you will be certain about your decision to purchase an original artwork from Wild Horizon Fine Art, LLC.

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If you are unhappy with the product you receive from us, please feel free to return the item(s) within 3 days. 

Conditions for Returns  

 

In order for the Item(s) to be eligible for a return, please make sure that:

 

The Item(s) were received by You in the last 3 days, as indicated by the tracking number. 

 

You contact us by email at Camille@wildhorizonfineart.com to inform us that you wish to return your item within 3 days of receiving it. 

 

The Item(s) are in the original packaging. We carefully package all of our items in specially manufactured shipping materials created specifically for shipment of fine art. Failure to repackage the artwork properly will result in denial of a refund. 

 

Please carefully read the following instructions before returning your item:

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Photograph the artwork clearly, capturing images from the front, back, and sides. We must receive clear images indicating that the item(s) are not damaged in any way prior to shipping. Email the jpg files to us at Camille@wildhorizonfineart.com. Your return cannot be processed if we do not receive these images prior to shipping.

Please repackage and return item(s) using the exact same style of

packaging material in which you received it. Ensure that it is labeled “fragile,” and that it is protected from damage during shipping.

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You will be responsible for paying the return shipping cost, shipping insurance,and a 15% restocking fee.

Please provide us with a tracking number once you have shipped the return.

When we receive the returned item(s), we will issue a refund, minus the credit card processing fees and restocking fee.

Returning Item(s)  

 

You are responsible for the cost and risk of returning undamaged Item(s) to Us. If you wish to return your purchase, please contact us within 3 days at Camille@wildhorizonfineart.com to discuss packaging, insurance, and shipping address details.

 

We cannot be held responsible for Item(s) damaged or lost in return shipment.

Therefore, We recommend an insured and trackable mail service. We are unable

to issue a refund without actual receipt of the Item(s) or proof of received

return delivery. 

 

If proof of return shipment of the Item(s) by means of a tracking number is not provided within the stated time frame of 3 days following Your receipt of the items, the return will not be accepted. 

 

The following Item(s) cannot be returned:

 

Commissioned artwork is not returnable or refundable under any circumstances. You will have the opportunity to work personally with the artist on your commissioned artwork and therefore, no returns will be accepted after the agreed upon completion date. 

 

The supply of Item(s) made to Your specifications or clearly personalized.

 

The supply of Item(s) which according to their nature are not suitable to be returned, deteriorates rapidly or where the date of expiry is over. This may include materials that require special packaging in order to preserve their original condition, such as encaustic paintings, paintings that include organic materials, and paintings that contain textured material. 

 

The supply of Item(s) which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

 

The supply of Item(s) which are, after delivery, according to their nature, inseparably mixed with other items.

 

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

 

Only regular priced Item(s) may be refunded. Unfortunately, Item(s) on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

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Return of Damaged Items

If your order is lost or damaged during shipping, you must contact us within 2 business days of receiving it in order to begin filing for a refund. You may email us at Camille@wildhorizonfineart.com notify us that the item(s) arrived damaged. Failure to do so will result in denial of a refund. You will need to provide photographic documentation of the damage. We will file a claim with the carrier to determine if damage was caused due to carrier negligence. If it is determined that the damage was not caused by the carrier, we will be unable to offer a refund.

We will send you instructions for returning the damaged items in the same shipping materials in which you received them. Do not discard the item or the shipping material until it is determined that the item is returnable. Failure to comply with these instructions will result in denial of a refund. 

If you do not receive your package within the estimated shipping time period provided by the carrier, we will help you track it.

 

Your Order Cancellation Rights  

 

You are entitled to cancel Your Online Order within 6 hours without giving any reason for doing so.

 

In order to exercise Your right of cancellation, You must inform Us of your

decision by email: camille@wildhorizonfineart.com

 

We cannot guarantee refunds or return requests for items not canceled within this timeframe. 

Gifts  

 

If the Item(s) were marked as a gift when purchased and then shipped directly to

you, You'll receive a gift credit for the value of your return. Once the

returned product is received, a gift certificate will be mailed to You.

 

If the Item(s) weren't marked as a gift when purchased, or the gift giver had

the Order shipped to themselves to give it to You later, We will send the

refund to the gift giver.

 

Reimbursement 

 

We will reimburse You no later than 14 days from the day on which We receive

the returned Item(s), minus transaction fees and restocking fee of 10% of the total value of the items purchased. We will refund you by use the same means of payment as You used for the

Order.

 

Contact Us  

 

If you have any questions about our Returns and Refunds Policy, please contact

Us by email: camille@wildhorizonfineart.com

 

 

 

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